Question 1

Should The Property Be Empty?

Accepted Answer

It is always better to do the bond/vacate clean when the property is empty. Furniture or other items should only be left if they belong to the property.

Question 2

Do I Need To Leave The Electricity On?

Accepted Answer

We do need basic necessities such as electricity and warm water to get the proper job done (vacuuming and steam cleaning).

Question 3

How Long you have been doing lease end cleaning in Melbourne?

Accepted Answer

We have been doing end of lease cleaning in Melbourne since 2012 in this industry and most of the real estate agents know our company (Melbourne Vacate Cleaning).

Question 4

I am about to put my house on the market and I need it deep cleaned throughout. Is this type of service that you provide?

Accepted Answer

Yes, we can assist you with sanitizing your property and making it sparkling clean to potential buyers. We offer you reasonable price for the in depth cleaning and sanitizing the place. We clean everything inside of the property from top to bottom, also that covers full kitchen, bathroom, windows, bedrooms, laundry and other key areas.

Question 5

Will I get invoice/receipt of the cleaning?

Accepted Answer

Yes, absolutely. We provide 100% BOND BACK CLEANING Invoice/receipt with ABN/ACN number written on it. If agent isn’t happy with the clean then we’ll organize time and re-clean the place.

Question 6

How Long you have been doing lease end cleaning in Melbourne?

Accepted Answer

We have been doing end of lease cleaning in Melbourne since 2012 in this industry and most of the real estate agents know our company (Melbourne Vacate Cleaning).

Question 7

Is it OK if I leave the key in safe place for the cleaners to get in the property, as I cannot be at home during the service?

Accepted Answer

Of course, if you can’t be at the property then please leave the key inside of the letterbox/electricity box, we can access your property and clean the place and leave it on the same place.

Question 8

How long does Vacate cleaning usually take?

Accepted Answer

Usually, all it depends on the service that you after, however it starts from 4 hours to 10 hours depending on the condition of the house and number of services that you require. Studio/1 bedroom property takes 4 to 6 hours with steam cleaning. 2 bedrooms property take 6 to 8 hours. 3 bedrooms property take up to 8 to 10 hours. We always send 2 cleaners in team to give you key back on the same day.

Question 9

How many cleaners will be sent to my property for move out cleaning?

Accepted Answer

Melbourne Vacate Cleaning always sends 2-3 people in a team to get the work done quicker in a minimal amount of time. Also, all cleaners are well experienced enough to get the clean done faster and also with the attention to detailed. All cleaners have Background-checked and interviewed in person

Question 10

Do you clean furnished property?

Accepted Answer

Yes, we do furnished apartment/property, however we can’t move furniture and clean behind it. However, it can take longer time compare to the vacant property.

Question 11

Do we need to arrange car parking for cleaners?

Accepted Answer

Yes, that is correct. You need to arrange car parking for us. If you are situated in Melbourne CBD then you have to arrange either paid parking or street parking for us to be able to let to cleaners in the property.

Question 12

Do you clean appliances such as fridge, microwave and dishwasher?

Accepted Answer

Yes, we do, but it will be incorporated with the extra cost. We do clean OVEN IN A FREE OF COST as a part of end of lease cleaning, however other appliances will be on extra cost depending on the how many of them you want us to clean.

Question 13

How many days of bond back cleaning guarantee does it cover?

Accepted Answer

Melbourne vacate cleaning provides 7 DAYS BOND BACK Cleaning Guarantee. If your agent/landlord isn’t happy with the cleaning then we’ll come back and clean it for you at no extra cost.

Question 14

Does it include outside windows?

Accepted Answer

Melbourne vacate cleaning offer outside windows at minimal cost, however it doesn’t include with the end of lease cleaning package. Many agents don’t ask for the outside windows and reason being that sometimes it is windy or rainy so it won’t keep it cleaned.

Day: March 25, 2019

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